Why does Lucky Homes collect personal information? How do we use it?

Lucky Homes generally collects your personal information as part of providing our products and services, informing you about them, complying with contractual and legal obligations, running promotions and marketing activities, or administering our relationship with you by responding to enquiries and providing you with information about our events, services, and offerings that may be of interest.

We may use your personal information for these purposes, for any other purpose listed at the point of collection, or in any other way made clear at the time your information is provided.

How does Lucky Homes collect personal information?

We may collect your information in person through our sales and customer service staff, via our website, social media pages, mobile applications, phone calls, display homes, and other promotional events or installations (Collection Channels).

We may also collect personal information if you provide products and/or services to Lucky Homes (Service Provider Channels). This information is generally collected to assist in obtaining or managing the services provided by you.

What personal information does Lucky Homes collect?

Lucky Homes may collect information such as:

• Name, date of birth, phone number, email, and address

   

• Information to assist with customer relationship management and market research (e.g., preferences, interests, and experiences)

   

• Loan application or financial details (where required for specific contracting purposes)

   

• Employment or trading history when acting as a supplier or service provider
  

How does Lucky Homes use your personal information?

By submitting your information, you consent to Lucky Homes using it to:

a) provide products or services you have requested
b) complete an activity you have chosen to undertake
c) administer our relationship with you
d) monitor activity on our website(s) or app(s)
e) market, improve, and expand our products and services (including online)
f) respond to health and safety concerns or legal requirements
g) investigate unlawful activity or suspected breaches of our policies

We may disclose your information to third parties engaged by Lucky Homes (such as IT services, payment processors, marketing agencies, and customer support providers) or as authorised by you.

Can you remain anonymous?

Yes, where practical, you may choose not to identify yourself or use a pseudonym. However, if you do not provide certain information, we may be unable to deliver the requested services, allow participation in promotions, or complete certain transactions.

Direct Marketing

If you provide your personal information and consent to receiving communications, Lucky Homes may send you promotional materials and updates about our services. You can opt-out at any time by using the unsubscribe link provided in emails or contacting us directly.

Cookies and Analytics

When using our website(s) or apps, we may use cookies, tags, or similar technologies to improve your experience, track usage, and serve targeted advertisements.

We may use third-party services such as Google Analytics, Facebook Pixel, and other platforms for performance measurement and marketing. You can manage or opt out of cookies via your browser or relevant third-party platforms.

Accessing and Correcting Your Information

You have the right to access or correct your personal information free of charge, subject to the Privacy Act 1988. Verification of identity may be required before granting access. You may also request that we delete or update your personal information at any time.

Complaints

If you have a concern or complaint about how Lucky Homes manages your personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe.

Contact Us

📧 info@luckyhomes.com.au
📍 Factory 2, 80-82 Rebecca Drive, Ravenhall VIC 3023

Updates to this Policy

Lucky Homes may update this Privacy Policy from time to time. Amendments will be effective immediately upon publication on our website.

Last updated: 8/26/2025

Privacy Policy

At Lucky Homes, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.luckyhomes.com.au, engage our services, or communicate with us.

1. What Information We Collect

We may collect the following types of personal information:

• Full name
  

• Email address
  

• Phone number
  

• Residential address (if required for services)
  

• Project details or inquiries submitted via contact forms
  

• IP address and browsing activity (via cookies or analytics tools)

2. How We Collect Information

We collect your personal information when you:

• Fill out a form on our website

• Request a quote or consultation

• Contact us via email or phone

• Subscribe to our newsletter (if applicable)

• Interact with us on social media

We also use tools like Google Analytics to improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries

• Provide quotes and service updates

• Manage and deliver construction or renovation projects

• Improve our website and services

• Send occasional promotional updates (with your consent)

4. Disclosure of Information

We do not sell or rent your personal data to third parties. Your information may be shared with:

• Our team and trusted contractors to deliver services

• Legal or regulatory authorities when required by law

• Service providers assisting with website functionality or marketing

All third parties are required to handle your data securely and only for the intended purpose.

5. How We Protect Your Data

We take all reasonable steps to safeguard your information through:

• Secure servers and encryption

• Limited access to authorized personnel

• Regular system updates and data reviews

However, no online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

You may:

• Request access to your personal information

• Correct any inaccurate or outdated details

• Withdraw consent for promotional communication

To exercise these rights, email us at info@luckyhomes.com.au

7. Cookies & Tracking

Our website uses cookies and tracking technologies to:

• Understand website traffic and visitor behavior

• Enhance user experience

• Deliver relevant advertising (via third-party platforms)

You can manage cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their policies individually.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date. We encourage you to review it regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@luckyhomes.com.au
Phone: 0408 273 786
Website: www.luckyhomes.com.au